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Covid 19 FAQ

We care about your health.

Frequently Asked Questions
Yes, we have certification on the Hotel’s conformity to hygiene and infection control standards.
Sanitizer is provided for guests before entry into vehicles and their luggage is sanitized.
Yes, is mandatory for everyone in the Hotel.
Yes we have banners on precautionary measures, displayed in various locations of the Hotel.
Yes, we are closely working with a nearby clinic and doctors on call.
You are allowed to cancel within the cancellation window with a full refund or we issue a chargeable voucher for a future date.
This is acceptable 24 hours before arrival day for non-guaranteed bookings and 2pm on the day of arrival for guaranteed bookings.
Regarding Safety; The Temperature of both staff and Guests are checked at various locations within the hotel and prior to entering the building Floor demarcations are in place to assist in maintaining your social distance. Hand sanitizers are available in high-traffic areas and are widely available within the Hotel. Provision of wash hand basins at the Hotel staff entrance Security: Stringent security measures are in place, there is the Boom Barrier and the tire deflator at both entry and exit gates. We inspect every luggage using the luggage scanner at the Hotel lobby.
Yes, temperature checks are carried out, with the application of hand sanitizer and mandatory use of facemask before entry into the Hotel and within the Hotel premises – Restaurants, Bars, Sugar52, Gym, etc.
Identification of demarcated floor areas for queuing and social distancing measures. At the restaurant, we respect the social distancing guidelines. Food and drinks are served to respect strict food and safety procedures.
The gym attendants disinfect the equipment after each use and not more than 3 persons are allowed in the gym at a time.
Yes, the pool is open for in-house guests.
Guest’s transport vehicles will be sanitized after each drop-off/pick-up.
All staff are fully vaccinated and have been certified on hygiene and safety measures. Mandatory use of Personal Protective Equipment (PPE) e.g. nose mask and hand gloves while on duty and when boarding the staff bus. Staff uniform sanitization and staff locker room disinfection are in place. Temperature check is mandatory for all staff before boarding the staff bus. Staff transport is equipped with sanitizer.
Yes, wash hand basins are provided at staff entrance and provided at various locations within the Hotel.
Yes, there is for Staff and guests both upon entering the premises.
We will follow the FCT and Lagos State Government directives and are dynamic and review daily.
Yes, you can check out without going to the front desk and the contactless check-in process is being developed.
Our guests can review their stay invoice on the TVs, they can make use of the Intercom for communication and do not need to come to the desk to check out if all payments are made prior to check-in.
Yes, room keys are disinfected prior to handing them out to guests.
We have increased the cleaning frequency at the public spaces and the high-traffic areas.
We have increased the frequency of cleaning and disinfection of all public areas with special attention given to high-traffic areas, like door handles and doorknobs.
All surfaces and the high-traffic areas in the guest room are cleaned, disinfected, and sanitized properly, also the rooms are sanitized thoroughly and disinfected with an electrostatic device. Rooms are sealed up with stickers after sanitizing and disinfecting to be accessed strictly by the guest only at check-in. Hotel partners with Diversey brand for use of their cleaning chemicals. The room linens are washed using the process of thermos disinfection or chemo-thermal disinfection.
Yes, the Hotel ensures regular cleaning and servicing of the exhaust system and frequent change of the AHU filters. All A/C units, AHU vents are regularly cleaned and given preventive maintenance. Also, the Hotel makes use of Air fresheners and dehumidifiers for improved air quality.
We wash all linen at (70 – 80) °C for optimal disinfection.
Meetings Rooms & events have sanitizers on each door entrance, the equipment used and the work areas are sanitized after each and every meeting break, and the sitting capacity is currently reduced to 50%.